Simon Rochester Background
Simon Business School (University of Roschester)
Top Challenges
01. The team needed a ongoing relationship with a resource that had the technical skills to apply security updates
02. address technical questions
03. and eductate the team.
Top Solutions
01. We helped the team get trained on the tools they used for the site by creating a site help document
02. this document included videos and step by step training guides on how to do common everyday tasks on the site. In addition to this we add to that document over time as they have new tasks that are needed
03. this way the staff can quickly learn the steps needed to use the website effectively.